Residential plumbing • Tooele, Utah • 84074
Urgent water problems
When water is going where it shouldn't, it's hard to think clearly. This page helps you sort out what kind of problem you have, what you can safely do in the next few minutes, and when the right call is emergency services instead of a plumber.
Call us for help with your plumbing problem.
Sort the situation
Act now
Water dripping through a ceiling, spraying from a connector, or spreading across a floor. Every minute adds to the cleanup, so slowing the flow comes first.
What to do: Close the nearest fixture shutoff, or the home's main shutoff if you know where it is and can reach it safely. Move valuables away and put down towels or a bucket.
Act now
Wastewater coming up into a tub, shower or floor drain, especially when another fixture is used. This is usually a blockage in a shared line.
What to do: Stop using every sink, toilet, shower and appliance that drains — including the washer and dishwasher. Keep children and pets away and avoid contact with the water.
Usually not dangerous
Inconvenient, especially in a Tooele winter, but often not an emergency unless there's also water leaking from the heater, a gas smell or scorching.
What to do: Note whether the heater is gas or electric and whether you see water around it. Don't relight, reset or open panels on the unit — leave that to the call.
Emergency services first
A rotten-egg smell, hissing near a gas appliance, sparking, or water touching outlets, cords or an electrical panel.
What to do: Leave the area. From a safe place, call 911 or your gas utility. Don't operate switches, appliances or valves on the way out. A plumber is not the first call here.
What an assessment considers
The first job is confirming the water is under control and nothing is unsafe. After that, the focus shifts to where the water is coming from — a failed connector, a split pipe, a blocked line — and whether a lasting repair can be made now or a temporary fix is needed first.
You'll get a plain explanation of what was found and your options before work goes ahead. Cost depends on the cause and what the repair involves, so it's discussed once the problem is understood.
A few notes make the first conversation quicker and more useful:
Usually not. A steady drip into the sink wastes water but isn't causing damage. It becomes urgent when water is escaping somewhere it shouldn't — into a cabinet, wall, ceiling or floor.
If a faucet only trickles during a hard freeze, leave it open slightly and open nearby cabinet doors to let room heat reach the pipe. Never use an open flame, torch or exposed heating element on a pipe, and don't run electrical devices near standing water. If a pipe has split, close the main shutoff and call.
We don't make arrival-time promises on this site. Availability is confirmed by phone when you call, based on what's happening that day.
In many homes it's where the water line enters the house — often a basement, utility room, crawlspace or near the water heater. If you can't find it or it won't turn easily, don't force it; use a fixture shutoff instead and tell us when you call.
Once the immediate risk is handled, call and describe what you're seeing so we can talk through next steps and availability.